myAutomate Mobile App and Website terms and conditions (UK)
Please read these terms carefully before using our mobile app or website
What's in these terms?
These terms tell you the rules for using our website ("our site") and our native smartphone application, the myAutomate App, which can be downloaded from Apple App Store and Google Play Store ("our app"). This includes where you are simply accessing our site or our app, or using the various features of our site or our app including:
Signing up for our app on our site.
Giving us feedback via our app or contacting us via our site.
Subscribing to email alerts on our site or within our app.
Using our app to help you:
find fuel stations, electric chargers, car washes and car parks;
search for live fuel, electric charging and car park prices near you or for your next destination;
remember your car insurance provider and your car insurance renewal date;
remember your service, MOT and car tax renewals dates; and
access exclusive offers and discounts tailored to you from our participating retailers.
Who we are
Our site and our app are operated by Automate App Limited ("myAutomate", "We”, "Our"). If you need it, our company number is 11918347 and our address is Automate App Limited, 8th Floor South, Reading Bridge House, George Street, Reading, Berkshire, England, RG1 8LS. Our VAT number is 324910714.
Our app provides a range of mobility services to help people that own or operate diesel, petrol, electric and natural gas vehicles become more efficient.
By using our site or our app you accept these terms
By using our site or our app, you confirm that you accept these terms and that you agree to comply with them.
If you do not agree to these terms, you must not use our site or app.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms refer to the following additional terms, which also apply to your use of our site and our app:
We may make changes to these terms
We amend these terms from time to time, to reflect changes to our site or our app, our users' needs, our business priorities or changes in the law. Every time you wish to use our site or our app, please check these terms to ensure you understand the terms that apply at that time. However, we will also notify you in writing (e.g. by e-mail or letter) of any changes to these terms. These terms were most recently updated on 11th September 2020.
Our site and our app
Our site and our app are made available free of charge. Our site and our app are directed to people residing in the United Kingdom. We do not promise that content available on or through our site or our app is appropriate for use or available in other locations.
We may update and change our site or our app from time to time. We will try to give you reasonable notice of any major changes to our app.
We do not guarantee that our site or our app, or any content on them, will always be available or be uninterrupted or error-free. We may suspend or withdraw or restrict the availability of all or any part of our site or our app for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
We do not guarantee that our site or our app will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site or our app. You should use your own virus protection software.
The services provided via our app are intended for use by users who are of the legal age required to hold a driving licence in the United Kingdom. In any case, to use the services provided by our app you must be at least 17 years of age or older. If you are under 17, you may not download our app or use the services.
You may use our site and our app only for lawful purposes. You may not use our site or our app:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree
Not to reproduce, duplicate, copy or re-sell any part of our site or our app in contravention of the provisions of these terms.
Not to attack our site or our app via a denial-of-service attack or a distributed denial-of-service attack.
Not to access without authority, interfere with, damage or disrupt:
- any part of our site or our app;
- any equipment or network on which our site or our app is stored;
- any software used in the provision of our site or our app; or
- any equipment or network or software owned or used by any third party.
By breaching these provisions, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
How you may use material on our site or our app
We are the owner or the licensee of all intellectual property rights in our site and our app and in the material published on it. Those works are protected by copyright laws and treaties around the world. All these rights are reserved.
You may print off one copy and may download extracts, of any page(s) from our site or our app for your personal use only.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site or our app must always be acknowledged.
You must not use any part of the content on our site or our app for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site or our app in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on the information on this site or our app
The content on our site and our app are provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or our app.
Although we make reasonable efforts to update the information on our site and our app, we make no statements that the content on our site or our app is accurate, complete or up to date.
You agree and acknowledge that you are responsible for the use of and reliance on the services we provide via our app and that your use of or reliance on these services is made at your own risk. You further acknowledge that it is your responsibility to comply with all applicable rules and laws (including all road safety and vehicle laws) while using our app.
We are not responsible for websites we link to
We have no control over the contents of third party advertisements, sites or resources linked on our site or our app, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked advertisements, site or resources or and products, services or information you may obtain from them, nor should they be viewed by drivers unless and until their vehicle has come to a complete stop.
Our responsibility for loss or damage suffered by you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaching these Terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the terms were accepted by you, both we and you knew it might happen, for example, if you discussed it with us.
The use of our app while in control of a vehicle is illegal in the United Kingdom and we will not be liable for any losses resulting from your decision to use our app whilst in control of a vehicle.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Please note that we only provide our site and our app for domestic and private use. You agree not to use our site or our app for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
How we may use your personal information
Rules about linking to our site or our app
You may link to the home page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site or our app on any website that is not owned by you.
Our site or our app must not be framed on any other third-party site or app, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of the content on our site or our app other than that set out above, please contact: firstname.lastname@example.org
Breach of these terms
When we consider that a breach of these terms has occurred, we may take such action as we deem appropriate, which may be any of :
Immediate, temporary or permanent withdrawal of your right to use our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate
Notices and communication
How we will communicate with you:
These terms and any other notices or other communications regarding the site may be provided to you electronically.
You agree to receive all communications from us in English and in electronic form.
We may choose to give notice to you by:
- serving it personally at, or sending it by post to, your nominated contact address listed on your account (if you have one); or
- sending it to you via other electronic methods of communication using contact details listed on your account (including text messages) (if you have one)
Where a notice is served personally, service of the notice is taken to be effected when delivered. Where a notice is sent by post, service of the notice is taken to be effected on the second day after the date of postage. Where a notice is sent by electronic mail, or through other electronic means, service of the notice is taken to be effected on receipt.
How you can communicate with us:
Except as explicitly stated otherwise, any notices to us should be given by email to email@example.com
or by post to Automate App Limited, 8th Floor South, Reading Bridge House, George Street, Reading, Berkshire, England, RG1 8LS.
If you wish to contact us for any reason, you can do so by using the form on the Contact Us section of our site which can be found here or via the feedback section or our app in your settings page.
We may transfer these terms to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Which country's law apply to any disputes?